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HCMC EMS Communications is based at
Hennepin County Medical Center in a state of the art communications
center remodeled in 2004. The West Medical Resource Control Center (WMRCC)
is fully integrated into the daily operations of HCMC EMS Communications.
Staffed with 15 Emergency Medical Dispatchers, the center provides
dispatching services, pre-arrival instruction and resource management
to HCMC EMS Paramedics, the Hennepin County EMS System, and the region. The Communication Center is a Secondary PSAP supporting HCMC EMS Paramedics and managing deployment of up to 14 ambulances. Our Emergency Medical Dispatchers handle more than 50,000 calls for service each year from the citizens and visitors of Hennepin County, Minnesota. 9-1-1 calls are directed from |
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primary 9-1-1 Public Safety Answering Points that
serve the 14 municipalities
in the HCMC EMS primary service area, and the State Patrol.
The
service area covers 266 square miles and covers a population of over
700,000. In addition, calls are processed from EMS mutual aid partners,
health care facilities and direct from the public. Communications
staff also assist EMS deployment to sporting events such as Minnesota
Twins Baseball and Minnesota Vikings Football and public events such
as the Twin City Marathon and the Minneapolis Aquatennial. With the
added responsibility of WMRCC, our communications staff support EMS
throughout the state and region. |
Staffing (Back to top) All dispatchers are fulltime and come from a variety of backgrounds
in dispatch and public safety. Dispatchers are Emergency Medical Technician
or Paramedic trained and certified as Emergency Medical Dispatchers from
the National Academy of Emergency Dispatch (NAED). Staff have additional
training in the Minnesota Incident Management System and Hazardous Materials
including chemical, biological and radiological incident response. |
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Equipment (Back to top) With 5 primary workstations built by Watson Dispatch, the center uses a Windows based Computer Aided Dispatch(CAD) System directly linked with the City of Minneapolis Emergency Communication Center (MECC). HCMC EMS, MECC and the University of Minnesota Police use VisiCAD from TriTech Software Systems that went live in March 2007. The CAD system is integrated with Tritechs VisiNET Mobile application running on Panasonic Toughbook 30's in each ambulance. The mobile gives Automatic Vehicle Location (AVL) using GPS hardware from Trimble Navigation. As a secondary 911 PSAP; EMS Communications uses the Plant/CML Computer Based 9-1-1 Sentinel Telephony workstation. HCMC EMS Dispatch uses the Motorola Gold Elite Radio Console on the State of Minnesota ARMER 800Mhz Radio System as well as monitors other UHF and VHF EMS Conventional frequencies. All voice transmissions are recorded using a Wygant Encore Digital logging system.
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West Medical Resource Control
Center (WMRCC) (Back
to top)
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EMT-EMD Job Qualifications (Back to top) |
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| Currently accepting applications for EMS Dispatcher | |
| Click here to download position posting | |
Career Opportunities with HCMC EMS Communications (Back to top) Applications are being accepted online only - Click here to go to the HCMC employment web page, then click on "View current employment opportunities" and navigate to posting # 2935
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First Response Agencies Served (Back
to top) |
9-1-1 PSAPs Served (Back
to top) |
Municipalities Served (Back to top)Deephaven |
EMS Agencies Served / Mutual Aid Partners (Back to top)HCMC EMS Paramedics |
EMS Links (Back
to top) |
For more information: (Back
to top) |
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